Shipping policy

POING CLUB Shipping Policy

Welcome to POING CLUB!

We’re thrilled to have you explore our exclusive collections. At POING CLUB, we're dedicated to ensuring your shopping experience is seamless and enjoyable, right from the moment you place your order to the instant it arrives at your doorstep or you pick it up in person.

Pre-Order Shipping

Embrace the Exclusive: Our pre-order system allows you to secure your favorite items before they officially launch. Here's what you need to know about our pre-order shipping process:

  • Order Confirmation: Upon placing your pre-order, you will receive an email confirmation detailing your purchase. Please review this information carefully to ensure accuracy.

  • Expected Delivery: Pre-order items are expected to be delivered within 10 open days from the date they become available for shipping. We appreciate your patience and excitement as we prepare your exclusive items.

  • Payment Processing: Your payment method will be charged at the time of purchase to reserve your item.

  • Updates & Tracking: We'll keep you in the loop every step of the way. Expect email updates regarding your order's status, including tracking information once your item is dispatched.

Regular Shipping

After our initial pre-order phase, POING CLUB will transition to regular shipping. Here's what to expect:

  • Processing Time: Orders are processed within 2-3 business days. We strive to dispatch your items as quickly as possible.

  • Delivery Time: Our expected delivery timeframe is within 10 open days from the date of dispatch. This allows us to ensure your package is handled with care and arrives in perfect condition.

  • Shipping Notifications: You’ll receive email notifications with tracking information so you can follow your order’s journey to your doorstep.

Weekly Pickup Moments

  • Pick Up Your Order: In addition to our shipping options, we offer weekly pickup moments for our local customers. This is a convenient, cost-effective way for you to receive your purchases.

  • How It Works: Once your order is ready, you will receive an email notification with the pickup location details and available time slots. Please ensure to bring a valid ID and your order confirmation for verification.

  • Pickup Schedule: Pickups are available once a week at the times and address received in the order confirmation email. We look forward to greeting you!

General Shipping Information

  • Shipping Days: Our business operates on open days, which exclude weekends and public holidays. All shipping timeframes are calculated based on open days.

  • Customer Service: Have questions or need assistance? Our dedicated customer service team is here to help. Contact us at mark@poing-rotterdam.com for any inquiries regarding your order.

  • Returns & Exchanges: We aim for complete satisfaction. If you’re not entirely pleased with your purchase, please refer to our Return Policy for details on returns and exchanges.

Thank you for choosing POING CLUB. We’re excited to be part of your lifestyle and look forward to serving you with our unique collections.